FAQ

Product Info Questions

1 What is a FIREDISC®?

FireDisc® is the ultimate “Go Anywhere” cooker. A FireDisc® cooker can boil, blacken, fry, sear and accommodate any recipe or environment you can throw at it.

2 Can I contact FIREDISC®?

If you have questions, please contact our customer service team at customerservice@firedisccookers.com or call us at (281)206-2678

3 Where can I buy FIREDISC® products?

On our website we have the link below where you can search for a certified FireDisc® retailer near you. If there are no retailers near you simply order online.

4 I just got my FIREDISC®, what do I do now?

Simply wash the FireDisc® one time with soap and water. Dry it off, set it up per the instructions and owner’s manual enclosed in the box, and you are ready to cook!

5 How tough is my FIREDISC®?

All FireDisc® products have been tested to out last and outperform the toughest outdoor environments on the planet by some of the most respected outdoorsman in the U.S. Please see the FireDisc® Ambassador page for testimonials.

6 What type of steel is my FIREDISC® made from?

The FireDisc® is made from Ultra-High carbon steel. Carbon steel has similar properties as cast iron as such you treat it the same way you treat your best cast iron cookware plus it is easy to clean. We have a full write up of why we use carbon steel here:

7 What type of paint is my FIREDISC® made from?

Each and every FireDisc® is powder-coated with a thermoplastic pure silicone resin powder coat electrostatically baked at up to 450 degrees to form a non-penetrating skin compound. 

8 Will my FIREDISC® rust?

If the FireDisc® is not seasoned and exposed to too much moisture it will rust. In the case of rust don’t worry the rust is only surface rust. The rust can be easily removed by using Bar Keeper's Friend cleanser & polish or a mixture of baking soda and water depending on the severity of rust. Remember to always apply a light coating of cooking oil after cleaning.

9 How long will my FIREDISC® last?

If properly cared for your FireDisc® should last a lifetime. FireDisc® was designed to be a product so durable, you can hand it down to your grandchildren. 

10 Can I use charcoal with my FIREDISC®?

No, The FireDisc® is a gas cooker. No messing around with charcoal or ashes!

11 What propane tanks does my FIREDISC® work with?

The FireDisc® LP regulator is designed to run off a 16.4 oz “green” propane tank and is also adaptable to a 20 lb. propane tank by using the FireDisc® 4ft conversion hose. 

12 Can I use a universal LP adaptor hose with my FIREDISC®?

We recommend you use the FireDisc® conversion hose.

13 Does my FIREDISC® work with natural gas?

No.

14 How do I light my FIREDISC®?

You can light your FireDisc® with a long match (Fireplace type) or long lighter. Turn on propane, then light underneath. Turn off when not in use. Refer to the safety and warranty booklet enclosed in the box or on our website www.firedisccookers.com.

15 How hot will my FIREDISC® get?

The surface temperature of the FireDisc® varies depending on the 3 cooking zones with in the bowl. The center red zone can get up to 600 degrees Fahrenheit, the middle orange zone can get up to 300 degree Fahrenheit, and the yellow outer zone can get 150-200 degrees Fahrenheit.  If you need more heat, FireDisc® offers the FirePower™ orifice to achieve even higher temperatures for additional horsepower for feeding large groups or for quicker boiling with larger liquid quantities.

16 What is the best way to store my FIREDISC®?

After cleaning and applying a thin protective coating of cooking oil on the FireDisc® you can cover the FireDisc® with your FireDisc® cover or store it inside the garage. If you live where there is high humidity or salt water, make sure you cover it well or keep it from too much exposure to the air. Always remember to season your disc well before storing for any long length of time.

17 How many BTU’s will my FIREDISC® produce?

+/- 30,000 BTU’s

18 What color should the flame from my FIREDISC® burner be?

Blue flame with slight orange for efficient burning designed in every FireDisc® product. If you have questions, please contact our customer service team.

19 I noticed what looks like frost on my 16.4 oz. green propane tank. Is this normal?

Yes. Perfectly normal. This will vary based upon weather conditions, altitude and cooking environment.

20 The regulator on my FIREDISC® does not seem to be working / low flame / low heat. What should I do?

The regulator and conversion hose is equipped with gas leak protection device. If the knob was turned to the low positon or pushed in when you attached the 16.4 oz. “green” canister or you attached the hose and turned on the 20 lb. tank too fast it could have sensed a leak and shut down. Please follow these steps:

  1. Turn off the regulator making sure the regulator knob is in the full off positon. (Should not be pushed down)
  2. Unhook the canister
  3. Double check the regulator knob to ensure it is in the off position
  4. Wait 1-2 minutes then attach the canister and re-light. This will reset the safety valve.

If this occurs with a conversion hose hooked up to a 20lb tank complete the following steps:

  1. Turn off the regulator making sure the regulator knob is in the full off positon. (Should not be pushed down)
  2. Turn off the main gas valve on the 20lb tank.
  3. Unhook the hose from the regulator and then the tank (Do in a well ventilated area as gas will drain from the hose)
  4. Wait 1-2 minutes
  5. Hook the hose back up to the 20lb tank and then the regulator
  6. Slowly turn on the 20lb tank valve and allow the gas to fill the hose
  7. Re-light

Please email our customer service team for further questions at customerservice@firedisccookers.com or call us at (281)206-2678

21 Which FIREDISC® should I buy?

All FireDisc products provide the same cooking functionality…beyond that the height and weight preference is up to you.

22 How much does my FIREDISC® weigh?

The FireDisc® 24” weighs 55 lbs, the FireDisc® 36 weighs 60 lbs.

23 What accessories does FIREDISC® have to go with my grill?

FireDisc® provides a wide range of unique accessories for all ranges of cooking functions and is constantly coming out with new and innovative products to purchase. Please check the accessory section of our website for a full list, functionality and product descriptions.

24 How do I clean my FIREDISC®?

After the initial cleaning of the FireDisc® after unpacking it, cleaning the FireDisc® is easy. After cooking simply wash the FireDisc® out with water and wipe clean with a dry towel. If you need to deep clean the FireDisc® simply set the FireDisc® on high and allow the disc to heat for about 8 minutes. Pour a good amount of ice water including the ice in a circular motion in the disc, let boil, cool down, wipe clean, repeat as needed. For stubborn food that did come off, allow the disc to cool, use a good non-metal scouring brush add salt, scrub clean, rinse, and wipe dry. Using the salt will not harm the seasoned disc. Don’t forget to add a light layer of cooking oil (vegetable or canola) to the disc to prevent rusting.

25 Can I use soap on my FIREDISC®?

Nope! Using soap or chemicals will ruin the seasoning of the pan. You can always re-season it but after you get the perfect seasoning you don’t want to have to that.

26 I noticed the bottom of the FIREDISC® is black, Is this normal?

After use eventually the direct flame on the bottom of the disc will cause it to discolor. No worries, this is normal. The disc is made from 11 - gauge carbon steel so any thought of a hole burning through the disc should be put to rest.

27 Should I use a cover for my FIREDISC®?

To ensure a lifetime of use and care FireDisc® recommends you always cover your FireDisc® with a FireDisc® cover when not in use.

28 Can I build in my FIREDISC® to an outdoor kitchen in my backyard?

Yes, it has been done multiple times by many customers. FireDisc recommends you contact a professional to build and install.

29 How do I get replacement parts for my FIREDISC®?

FireDisc® offers replacement parts directly on our website. see details here.  You can also contact our customer service team at customerservice@firediscookers.com or call us at (281) 206-2678

30 Where are FIREDISC® products manufactured?

FireDisc® products are manufactured overseas in a few different countries.

31 Can I use my FIREDISC® in another country?

All FireDisc® products should be purchased in the country where they will be used. Variances in gas mixtures, gas pressures, regulators, fittings and gas cylinders from country-to-country prevent them from being compatible outside their country of origin along with certifications. FireDisc® Cookers cannot be converted for use in another country. All warranties are void when transported from the country of origin.

32 Can I feed a lot of people with one (1) FIREDISC®?

FireDisc® is already setting records on numbers of people fed in one hour on a single cooker. FireDisc® recommends you put it to the test and set your own record! Tell us about it with a picture on our Facebook page.

33 How do you cook on the FIREDISC®?

After assembling the FireDisc® attach either a small green propane tank or use our conversion hose to tie in your large propane tank. Add about 2 tablespoons of vegetable oil to the pan and coat the FireDisc®. Turn the gas to “high” and light the fire with a long stem grill lighter. You are all set, now cook right in the pan!

34 Burner seems to “backfire” when I turn off the regulator, Is this normal?

This is normal, however, if this ever occurs during cooking and when the regular is on and you have not run of gas, immediately turn off the regulator, do not try to relight, refer the safety and or owner’s manual for relighting instructions.

Ask The Chef

1 Can I boil water in my FIREDISC®?

Yes. A FireDisc® has been known to rock a shrimp boil and in fact was designed to do so.

2 Can I add oil to my FIREDISC?

Yes, in fact with the contoured design and outmatched thickness of the FireDisc® surface, you can fry with less oil and still keep the heat you need. Everybody wins. Even your health.

3 What type of oil is best to use with my FIREDISC®?

This is all a matter of personal preference. We recommend you stay away from crude oil and oil of endangered species like Whale blubber. Go to our “Ask the Chef” page with your recipe and get the right flavor for your favorite recipe. Also stay away from peanut oil due to allergies of your favorite guests.

4 Should I wipe down my FIREDISC® with oil after use?

Yes. Always wipe your FireDisc® after every use.

5 What is Chef Tested & Approved?

The Chef Tested / Chef Approved Certification is a guarantee of product reliability and product quality. This certification is only given to products that undergo rigorous testing and scrutiny by some of the industry’s leading experts.

6 What all can I cook on my FIREDISC®?

Sauté, sear, fry, roast, broil, and stir fry anything! The FireDisc® is the most versatile grill on the market. You can cook everything from fried fish to chili to burgers. To see everything that you can cook here are some of our great recipes.

7 Can I fry in my FIREDISC®?

Yes, you can! Wings, fish, hushpuppies, you can fry it all. The FireDisc® retains more heat and uses less oil than your average deep fryer cooker.

8 Can I cook steaks on my FIREDISC®?

Of course! Here’s a great Jack Daniels steak recipe here.

9 How do I season my FIREDISC®?

There are instructions on the owner’s manual of how to season your FireDisc®. This process may take about an hour or so to do correctly. If you prefer simply cook some bacon on your FireDisc® 2 or 3 times to get a good seasoning done. Now you have two great things, a seasoned FireDisc® and bacon!

10 Where do I find recipes for my FIREDISC®?

You can find all kinds of great recipes for your FireDisc® on our website. Click here!

11 Can I fry turkeys in my FIREDISC®?

No, the FIREDISC® is not intended to be used as a turkey fryer. Buffalo wings, small chicken parts, etc… can be fried, not whole turkeys or chickens.

Other Questions

1 What are FIREDISC® operating hours?

Our hours are M-F, 8:30 AM - 5:00 PM

2 Can I corporate brand a FIREDISC® for my company?

Yes, FireDisc® works will several corporations through our corporate/custom logo program. See details here.

3 How do I apply for a career with FIREDISC®?

Apply for a position here.

4 Will FIREDISC® Sponsor my Fundraiser or Team?

Yes, FireDisc® is proud to sponsor a number of non-profit fundraising events along with TV shows, radio and media outlets. Find out more information about our sponsorship program please click here or contact our team at sponsorship@firediscgrills.com or call us at (281) 3206-2678

5 What is the FIREDISC® warranty policy?

FireDisc® offers a 5 year warranty on all products.

6 Does FIREDISC® ship to a PO BOX?

FireDisc® ships ground within the continental US & Alaska. We do not ship to a PO Box and we kindly ask that you place a street address in the ship to field.

7 Where do FIREDISC® products ship from?

FireDisc® ships from several of our fulfilment warehouses located across the continental US.

8 Does FIREDISC® ship internationally?

FireDisc® currently does not ship international.  However, we do ship to ship into Florida for our current Caribbean retailers.

9 Will I receive a notification or a tracking number when my FIREDISC® order ships?

Yes, you will.  When your package is scanned by our shipping provider it automatically sends you an email with the tracking number included. If you have questions, please contact our customer service team at customerservice@firediscgrills.com or call us at (281) 3206-2678.

10 What is the story behind how FIREDISC® was founded?

Please see our Story page.

11 Where is the FIREDISC® corporate headquarters?

We are based in Houston, Texas!

CORPORATE ADDRESS:

9920 W. Sam Houston Parkway S., Suite 405

Houston, TX 77099

  • T: (281) 206-2678
  • F: (832) 201-9848
  • E: customerservice@firediscgrills.com
  • H: M-F, 8:30 AM - 5:00 PM

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