Shipping & Returns

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, please give FireDisc® customer service team a call at (281) 206-2678 or email us at customerservice@firediscgrills.com.

SHIPPING POLICY

FireDisc® recognizes that getting your products quickly is important to you, so we make every effort to process your order quickly. Please review our shipping policies below. For special arrangements, please contact FireDisc® customer service team at (281) 206-2678 or by email at customerservice@firediscgrills.com. We will be delighted to assist you.

Continental United States
FireDisc® uses ground service on all shipments within the continental United States unless otherwise requested by the customer. Orders could take up to forty five (45) days for manufacturing processing, location and based on which product(s) you choose. You will be given a tracking number for your shipment via email when your order has been processed.

Alaska and Hawaii
All shipments to Alaska or Hawaii may incur an additional shipping charge based on location, weight or insured value of the package. If this should occur, we will contact you with the new shipping charge before processing your order. You will be given a tracking number for your shipment via email when your order has been processed.

 

RETURN POLICY

FireDisc® recognizes that returning a product or merchandise can occasionally be a hassle, so we make every effort to process your return quickly. Please review our return policies below. For special arrangements, please contact FireDisc® customer service team at (281) 206-2678 or by email atcustomerservice@firediscgrills.com. We will be delighted to assist you.

For products purchased directly from our authorized dealers/retailers, their return policy applies to your purchase. Please contact them directly for information regarding their return policy.

The following is FireDisc® return policies are for all purchases made via phone or through our website: You can return your product(s) and merchandise up to thirty (30) days from the original purchase date. All products and merchandise must be unused / unworn, and returned in the original packaging.

If your requested return is approved and accepted by FireDisc®, then a full refund for the price of the product or merchandise will be automatically applied to your credit card or original method of payment within thirty (30) days. Receipt of the original purchase is required for cash returns. If requested by FireDisc®, the original product or merchandise will need to be returned for inspection. Original and return shipping costs are non-refundable, unless the product or merchandise was shipped to you in error.

No refunds will be given on merchandise returned after thirty (30) days of the original purchase date. Please contact FireDisc® customer service team at (281) 206-2678 or email us at customerservice@firediscgrills.com to set up your return.

Please include a copy of your original receipt with the product or merchandise so we can process your return.

Please note our return policy only applies to products purchased directly from FireDisc® via phone or website.

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