Shipping Policy

FIREDISC® recognizes that getting your products quickly is important to you, so we make every effort to process your order quickly. Please review our shipping policies below.

Continental United States

FIREDISC® uses ground service on all shipments within the continental United States unless otherwise requested by the customer. You will be given a tracking number for your shipment via email when your order has been processed.

Alaska and Hawaii

All shipments to Alaska or Hawaii may incur an additional shipping charge based on location, weight or insured value of the package. If this should occur, we will contact you with the new shipping charge before processing your order. You will be given a tracking number for your shipment via email when your order has been processed.



If you have purchased ROUTE protection, click here to file a claim!




Return Policy

FIREDISC® recognizes that returning a product or merchandise can occasionally be a hassle, so we make every effort to process your return quickly. Please review our return policies below. For special arrangements, please visit the FIREDISC® Help page. We will be delighted to assist you.

For products purchased directly from our authorized dealers/retailers, their return policy applies to your purchase. Please contact them directly for information regarding their return policy.

FIREDISC® return policies are for all purchases made via mobile device, Flagship Store, or through our website: You can return your product(s) and merchandise up to thirty (30) days from the original purchase date. All products and merchandise must be unused/unworn, and returned in the original packaging. Products purchased via mobile device or through the website may NOT be returned to the Flagship Store or an Authorized Dealer.

If your requested return is approved and accepted by FIREDISC®, then a full refund for the price of the product or merchandise will be automatically applied to your credit card or original method of payment within thirty (30) days. Receipt of the original purchase is required for cash returns. If requested by FIREDISC®, the original product or merchandise will need to be returned for inspection.

  • Original and return shipping costs are non-refundable, unless the product or merchandise was shipped to you in error by FIREDISC®.
  • No refunds will be given on merchandise returned after thirty (30) days of the original purchase date.
  • Please note our return policy only applies to products purchased directly from FIREDISC®, via mobile device or website.

To Submit a return please fill out the form below:

Once the below from is approved you will receive via email a RETURN AUTHORIZATION FORM with a specific RMA number. You must include a copy of the RMA form with the product or merchandise. Once received we will quickly process your return. Thank you!


  • MM slash DD slash YYYY
  • Order number can be found on your order email confirmation or by login into your account
  • Serial number can be found on the inside handle of the cooker
  • Please expand on your reason for returning the item.
  • NOTE: We aren’t able to offer policy exceptions in response to comments. Do not include personal information as these comments may be shared with external service providers to identify product defects.
  • Upload any item photos if necessary
    Max. file size: 50 MB.