Our commitment to providing superior portable cooking products and accessories is and has always been, the focus of our business.
Only officially authorized FIREDISC®® Cookers dealers are allowed to sell FIREDISC®® products. FIREDISC®® products come standard with a warranty and superior customer service, which will only be honored if the products are purchased through FIREDISC®® or one of our authorized retailers. If you obtain a FIREDISC®® product(s) from an unauthorized dealer, your warranty will not be honored, and we cannot offer you the assurances of quality and satisfaction afforded by purchases made through authorized dealers. If you are uncertain about purchasing from a specific dealer, before you purchase, please contact us directly at 281-206-2678.
Be cautious of sellers on Amazon.com, eBay, Jet.com, Walmart.com and etc (with the exception of the official FIREDISC®®stores). Amazon.com, eBay, Jet.com, Walmart.com and any other resellers who sell through these online marketplaces may not be authorized dealers of FIREDISC®® products. If purchasing our products directly through Amazon.com, eBay, Jet.com, Walmart.com or retailers within their networks, your warranty may not be honored.
Avoiding Unauthorized Dealers
Be Aware of Unauthorized Dealers!
Products sold by unauthorized dealers are not purchased from FIREDISC®®; instead they are typically acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to FIREDISC®® warranty coverage. Additionally, many of these unauthorized dealers change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business. Furthermore, as many of our products vary in height, color, size and etc. The data that is essential to ensuring that the correct product is sold, is continually updated by FIREDISC®® and is only supplied to our Authorized Resellers. Often, unauthorized retailers are selling product(s) with incorrect information.
We are using our best efforts to prohibit these companies from taking advantage of consumers, but these practices still exist. To ensure that you receive the quality products and service that you are entitled to when you purchase FIREDISC®® products, it is important that all your purchases of our products be made only through FIREDISC®® directly or an authorized dealer.
How do I determine if a dealer is authorized to sell FIREDISC®® products?
We continually maintain a list of authorized FIREDISC®® dealers. This can be found on our website under our Where to buy button on the top of our main page. If you have any questions please feel free to reach out to us at 281-206-2678.
What happens to my warranty if I purchase through an unauthorized dealer?
Any FIREDISC®® product that has been purchased from an unauthorized dealer will not be honored or serviced under the existing FIREDISC®® warranty policy.
The dangers of purchasing uncertified products
v products sold by unauthorized dealers sometimes are purchased on a secondary “gray” market and can be damaged, defective, refurbished, stolen or even counterfeit. It’s not uncommon for such dealers to deny responsibility for product/support issues. Beware that if we are unable to validate the original purchase date and ownership, your warranty will not be fulfilled.
Avoid repairs through unauthorized dealers
Unauthorized dealers may attempt to provide warranty service by repairing products themselves. Repairs made by an unauthorized dealer may not meet FIREDISC®® standards due to the use of inappropriate parts or untrained personnel.
Did you already purchase from an unauthorized dealer?
There’s a chance the product you purchased is discontinued, altered or has been damaged and may pose a risk to you. If you have any uncertainties, please contact our customer service team at 281-206-2678.
The following online companies are not authorized to sell FIREDISC®® products (this list is not inclusive):
- 247 Grills
- Acme Tools
- agifta – Ebay Seller
- alternatesolutions- Ebay Seller
- Arizona General Ace Hardware – Amazon Seller
- aronkorn – Ebay Seller
- BAM Distributing
- Bargain Brand Warehouse
- bargainbsmt15 – Ebay Seller
- BasicallyKnives – Ebay Seller
- BikeSomeWhere – Amazon Seller
- budgetxcomputers- Ebay Seller
- CE Showroom
- Commercial Vaccum
- DEBnBEC Sales LLC
- Discount Enterprise LLC
- DE Guns
- DR GunS 2
- Factory Hardware Store
- Farm & City Supply
- Foxgate Marketing LLC
- Fire Escape
- gnarlygorillastore – Ebay Seller
- Hillmerchants – Amazon Seller
- Home and Hardware Supply
- Hunner Inc
- Indecorate Group
- Junipers – Amazon Seller
- Justin Time Dealz – Ebay Seller
- K Hardware Stores – Ebay Seller
- LG Outdoors
- Life N Home
- Master Suppliers
- nouradrams – Ebay Seller
- openboxsports – Ebay Seller
- PoorFish Outdoors
- Pricebreak Outlet
- ProMax Supply
- Quad2 Sales
- Rons Home and Hardware
- Rutkowski Hardware
- SIM Supply Inc
- Supply Cart
- Surplus USA
- Survive Anything
- The FireEscape
- The Ozark Source
- The Roost
- The Roost Sports
- Thomas Gracie Music
- Tony’s Tree Plantation
- United Outdoors
- VMI Supply
- Wholesale Hunter
If you feel you have been put on this in error or are authorized retailer needing to be added to our dealer locator, please reach out to us at 281-206-2678. If you are a retailer and have questions regarding these policies, please refer to our MAP Policy accessible throughout Dealer Portal.